Terms and Conditions
When you are purchasing prescription eyewear in our online shop, you confirm the following:
· You are over 16 years old and are not registered blind or partially sighted
· A suitably qualified person provided you with a valid written prescription for your glasses within the last 24 months, or – in case you are over 70 years old – in the last 12 months;
· You entered all prescription details correctly; and
· When requested you will supply your current prescription.
To ensure and protect the health of your eyes we strongly recommend regular eye checks by a qualified person. We are not responsible for any incident that occurs due to any deviation from your prescription.
1 Validity of the general conditions
All our offers, products and services are based exclusively on the following General Terms and Conditions, even when accessed from outside the United Kingdom. Terms and Conditions that deviate from or are contrary to these General Terms and Conditions will not be recognised by the seller and shall not apply. Customer's terms and conditions that conflict with or differ from these conditions, are not valid unless we have expressly agreed to them in writing.
2 Conclusion of contract
2.1 All goods displayed on gotd.co.uk (the 'website') by the seller –including prices quoted– are non-binding and subject to change. All prices quoted contain the statutory value added tax and other price components including delivery charges and postage unless otherwise stated.
2.2 We are permitted and retain the right to make mistakes, such as typing errors, technical or colour deviations, or price modifications, despite our greatest care not to do so. We are entitled to contest the declaration of acceptance as defined in 2.4 of this agreement in all such cases. We also assume no liability whatsoever as to the accuracy of the manufacturer’s description.
2.3 Once you (the “customer”/”buyer”) have ordered any of our products, you are legally bound to these terms and conditions and have made an offer to buy the goods ordered.
2.4 This “contract” (also “agreement”) becomes officially effective as soon as you have received our confirmation of your order.
2.5 If a contract has been entered into, but we are unable to deliver the ordered articles within the foreseeable future despite congruent hedging transactions, then we reserve the right to withdraw from the contract. If we should establish that delivery of goods may be delayed for an unforeseeable amount of time, we will appraise you of this fact and refund any payments already made by you.
2.6 You agree that you will receive invoices exclusively in electronic form.
3 Reservation of ownership
3.1 All goods shall remain our property until all of your contractual obligations towards us have been fulfilled. Any resale, rental, pawning, pledge or assignment as security by the buyer of goods delivered under reservation of ownership is prohibited.
3.2 If you behave in any manner contrary to the terms of this contract whatsoever, particularly by delaying payment, or by breach of contract as stated in § 3.1, we may, without prejudice to our other rights, demand the immediate return of our property.
4 Delivery, shipping and passing of risk
4.1 Depending upon availability, all goods are dispatched as soon as possible (customised prescription glasses/sunglasses within 5-7 working days). Should the requested item be out of stock, we will ensure that it is delivered as soon as possible, depending on whether the manufacturer has it in stock. Each delivery is accepted under reserve that we will be supplied in due time and form. Delivery time for custom or special orders may take up to 4 weeks.
4.2 In case of goods that cannot be delivered for reasons beyond our control, we will deem the contract as having been fulfilled, if the items have been provided and the buyer notified. Delays due to cases of force majeure, disruption of transport or operative failures, strikes, shortage of raw materials and such like can lead to a reasonable extension of the delivery time. If delays continue beyond 4 weeks after conclusion of the contract, then each party is legally entitled to withdraw from this contract.
6.1 Should the delivered merchandise be defective or its warranted qualities flawed, or should it develop defects within the warranty period as a result of poor materials or faulty manufacturing, then we will either repair the items or provide you with a replacement. We are permitted to make multiple reparations. We reserve the right to refuse your choice of subsequent fulfilment if it entails disproportionately high costs.
6.2 The warranty period begins with the date of delivery and lasts for one year.
6.3 Once we have received the returned merchandise, we will refund the original purchase, minus any outstanding payments you may owe us.
6.4 All claims must be made in writing (email or letter) and any defects communicated to us without delay as soon as they become apparent.
6.5 Upon discovery of any obvious deficiencies, and in order to prevent any further deterioration of the merchandise, you are obliged to inform us immediately. Failure to notify us of defects in good time will have no influence on our existing scope of warranty. Defective merchandise must be returned to us for inspection in the same condition at the time that it was discovered as being faulty.
7 Limitation of liability
We are exempt from being held liable for minor negligent breaches of duty, as long as they do not result in death or personal injury, or any breach of the statutory implied terms as to title of goods or claims according to the Product Liability Act. Furthermore, legal liability for breach of duties, which enables us to fulfil this agreement in the first place and in which the customer is entitled to trust, remains unaffected. The same applies to any breaches of duty by our vicarious agents.
8.1 We are entitled to initially offset any payments you make against any outstanding claims you may still have.
8.2 For your part, you are only allowed to set-off costs, if your counterclaim is uncontested or has been established as legally effective or expressly acknowledged in writing by us. You can only exercise your right of retention as long as your claim has resulted from the same contractual agreement.
8.3 You can choose the following methods of payment
· Credit card: VISA or Mastercard
· Apple Pay
Payments by credit card will be debited to your account after the declaration of acceptance has been transmitted. Information about the service provider Paypal is available on their websites.
9 Data protection
All personal data will be handled confidentially in accordance with the relevant data protection laws. Detailed information can be found on our website.
10 Place of fulfilment
The place of fulfilment is the head office of GOTD Eyewear in the UK.